CK999 Privacy Policy — How We Protect Your Data

01 Introduction

CK999 takes the privacy of its players seriously. This Privacy Policy sets out in plain terms how we handle the personal information you share with us when you register, deposit, play, withdraw or contact support. We have written this to be as clear and straightforward as possible — not buried in legal language that nobody wants to read through.

CK999 operates as an online gaming and sports betting platform serving Pakistani players. All transactions are denominated in PKR. The personal and financial information you provide is used only for the purposes described in this policy. We do not sell your data, and we do not share it with third parties for marketing or profiling purposes.

If anything in this policy is unclear, or if you have a specific question about your data, you can reach our support team via live chat from your account or by emailing [email protected].

02 Data We Collect

CK999 collects personal data in the following categories. We only collect what is necessary to operate your account and deliver the platform's features to you.

Information You Provide Directly

• Full name and date of birth (required at registration for age verification)
• Email address and mobile number
• CNIC number or government-issued ID details (required during account verification)
• Residential address
• Payment method details — such as your JazzCash or Easypaisa mobile number, bank account details for Raast or IBFT transfers, or card details for debit/credit card deposits
• Any documentation you submit in response to a verification request

Information Collected Automatically

• Device information — device type, operating system and browser version
• IP address and approximate location (country and city level only)
• Session data — pages visited, time spent on platform, games played and bets placed
• Cookies and similar tracking technologies (see Section 6 for full details)
• Login timestamps and account activity logs

03 How We Use Your Data

CK999 uses the data we collect for the following specific purposes only. We do not use your data for anything outside of these purposes without informing you first.

• Account management — Creating, maintaining and securing your CK999 account, including password recovery and login verification.
• Age and identity verification — Confirming that all players are aged 18 or above and that account details are accurate and genuine.
• Transaction processing — Processing your PKR deposits via JazzCash, Easypaisa, Raast, bank transfer or card, and processing your withdrawal requests back to verified payment methods.
• Fraud prevention and security — Detecting unusual account activity, identifying duplicate accounts and protecting against unauthorised access.
• Customer support — Responding to queries, resolving disputes and following up on account issues you raise with our team.
• Platform improvement — Understanding how players use the platform in aggregate (not individually profiled) to improve game selection, navigation and features.
• Responsible gaming compliance — Monitoring for signs of problem gambling behaviour in line with the responsible gaming commitments described on our Responsible Gaming page.
• Promotional communications — Sending bonus offers, promotions and platform updates only if you have opted in to receive these. You can opt out at any time from account settings.

04 Payment Data & PKR Transactions

All deposits and withdrawals on CK999 are processed in Pakistani Rupees (PKR). When you make a deposit via JazzCash, Easypaisa, Raast, IBFT bank transfer or debit/credit card, CK999 collects the minimum payment information necessary to complete and record that transaction.

What We Store

• The last four digits of a card number (never the full card number)
• Your JazzCash or Easypaisa registered mobile number
• Your bank account name and IBAN for Raast or bank transfer withdrawals
• Transaction reference numbers and amounts for audit and dispute resolution

What We Do Not Store

• Full card numbers, CVV codes or card PINs — these are handled exclusively by our payment processor and are never stored on CK999 servers
• Mobile wallet PINs or banking passwords

All payment methods on your account must be registered in your own name. Third-party deposits are not accepted, and any funds received from unverified or third-party sources will be returned and the transaction flagged for review.

05 Data Sharing

CK999 does not sell, rent or trade your personal data to any third party. Your data is shared only in the specific limited circumstances described below:

• Payment processors — Your payment details are shared with the relevant processor (such as JazzCash, Easypaisa or a card payment gateway) solely to complete your transaction. These providers are contractually bound to use your data only for processing purposes.
• Identity verification providers — Where a third-party verification service is used to confirm identity documents, the minimum required information is shared for that purpose only.
• Fraud prevention services — Anonymised or aggregated signals may be shared with fraud detection tools to protect the integrity of the platform. No personally identifiable data is shared beyond what is technically necessary.
• Legal requirements — CK999 may disclose your data if required to do so by a valid court order, legal process or regulatory authority. We will notify you of any such disclosure to the extent permitted by law.

06 Cookies & Tracking

CK999 uses cookies and similar technologies to make the platform work properly and to understand how players use it. Here is a clear breakdown of the types of cookies in use:

CK999 does not use advertising cookies or third-party tracking pixels that send your browsing behaviour to external ad networks. You can manage or delete cookies at any time through your browser settings. Disabling essential cookies will prevent you from logging into your account.

07 Data Security

CK999 applies multiple layers of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration or disclosure.

• All data transmitted between your device and CK999 servers is encrypted using TLS (Transport Layer Security).
• Stored personal and payment data is encrypted at rest using industry-standard encryption protocols.
• Access to personal data within CK999 is restricted to staff who require it to perform their role, and is subject to strict internal access controls.
• Account access is protected by password requirements and optional two-factor authentication.
• Platform security is reviewed regularly to identify and address potential vulnerabilities.

While CK999 takes all reasonable steps to protect your data, no internet transmission or storage system is completely immune to risk. You also have a responsibility to keep your account credentials private and to log out from shared or public devices after each session.

08 Data Retention

CK999 retains your personal data only for as long as it is necessary for the purposes for which it was collected, or as required to comply with legal and audit obligations.

• Active accounts — Your data is retained for as long as your account remains open and for a reasonable period after your last login activity.
• Closed accounts — Following account closure, core account and transaction records are retained for a minimum period to satisfy audit, dispute resolution and legal requirements, after which they are securely deleted.
• Identity documents — Verification documents submitted during KYC checks are retained for the legally required period and then permanently deleted.
• Support correspondence — Chat logs and email correspondence with the support team are retained for a limited period to assist with follow-up queries and quality assurance.

When data is no longer required and the retention period has passed, it is securely deleted or anonymised so that it can no longer be linked to you personally.

09 Your Rights Over Your Data

As a CK999 player, you have the following rights regarding your personal data. To exercise any of these rights, contact the support team via live chat or email at [email protected] and we will respond within a reasonable timeframe.

10 Minors & Under-18 Protection

CK999 is strictly an adult platform. No person under the age of 18 is permitted to register, deposit or play on CK999. We do not knowingly collect personal data from anyone under 18 years of age.

If CK999 becomes aware that an account belongs to a person under 18, the account will be closed immediately, all funds returned to the original deposit method, and the associated personal data securely deleted beyond what is required for audit purposes.

If you are a parent or guardian and believe that a minor in your household has accessed CK999, please contact our support team immediately so we can take prompt action. You can also use device-level parental controls to restrict access to gaming websites from shared devices in your home.

11 Changes to This Policy

CK999 may update this Privacy Policy from time to time as the platform evolves or as data protection practices change. When material changes are made, the revised policy will be published on this page with an updated effective date at the top.

For significant changes that affect how your data is used in a new way, CK999 may also send a notification to your registered email address or display an in-platform notice when you next log in. Your continued use of the platform after any revision constitutes acceptance of the updated policy.

We encourage you to revisit this page occasionally to stay informed about how your data is being handled. If you have concerns about any change to this policy, please contact the support team before continuing to use the platform.

12 Contact & Data Queries

For any question, concern or request related to your personal data and how CK999 handles it, please reach out through one of the following channels:

• Live Chat — Available 24/7 from within your logged-in account. The fastest way to get a response for urgent queries.
• Email — [email protected] (please copy and paste this address into your email client — it is displayed as text only).
• FAQ — Visit the FAQ page for answers to common questions about accounts, payments and data.

When contacting us about a data request, please include your registered email address and the nature of your request so we can locate your account and respond appropriately. We aim to respond to all data-related queries within 5 business days.